Refund policy
Terms and Conditions: Order Policies
1. Order Modifications
Once an order is confirmed on our platform, alterations are typically not feasible. For extraordinary circumstances, please reach out via email at care@minkan.in.
2. Customer Feedback and Concerns
Should you encounter any issues with your product or its delivery, we kindly request that you inform us within a 7-day window following receipt of your order. To expedite our response, please provide a video capturing the package opening process. For items that arrive damaged, faulty, or inconsistent with your order, contact our customer service team using the provided information.
3. Shipment Updates
If you experience any delivery-related complications, please notify us within 7 days of receiving the delivery confirmation from our logistics partner. We will promptly escalate the matter as appropriate.
4. Reimbursements and Product Returns
We accept returns for defective or damaged items within 3 business days of delivery. Refunds will be processed through our payment system and typically reflect in your account within 8-10 business days.
Contact Information
For inquiries regarding:
- Customer feedback and concerns
- Reimbursements and product returns
Please use the following channels:
- Email: care@minkan.in
- WhatsApp: +91 9133300088